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Title
Text copied to clipboard!Airport Ticketing Agent
Description
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We are looking for a dedicated and customer-focused Airport Ticketing Agent to join our team. As an Airport Ticketing Agent, you will be the first point of contact for passengers, providing them with essential information and assistance regarding their travel plans. Your primary responsibilities will include issuing tickets, handling reservations, and addressing any travel-related inquiries. You will also be responsible for ensuring that all travel documents are in order and that passengers are aware of any travel restrictions or requirements. This role requires excellent communication skills, attention to detail, and the ability to handle stressful situations with a calm and professional demeanor. You will work closely with other airport staff to ensure a smooth and efficient travel experience for all passengers. The ideal candidate will have prior experience in customer service, preferably in the travel or airline industry, and a strong understanding of airline ticketing systems. You should be comfortable working in a fast-paced environment and be able to multitask effectively. Additionally, you should be able to work flexible hours, including nights, weekends, and holidays, as airport operations run 24/7. If you are passionate about travel and enjoy helping people, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Issue tickets and handle reservations for passengers.
- Provide information on flight schedules, fares, and travel requirements.
- Assist passengers with check-in procedures and baggage handling.
- Ensure all travel documents are in order and comply with regulations.
- Handle customer inquiries and resolve any issues or complaints.
- Coordinate with other airport staff to ensure smooth operations.
- Assist passengers with special needs or requests.
- Process payments and handle cash transactions accurately.
- Update and maintain passenger records in the airline's system.
- Provide information on airport facilities and services.
- Assist with boarding procedures and gate announcements.
- Ensure compliance with airline policies and procedures.
- Handle lost or damaged baggage claims.
- Provide assistance during flight delays or cancellations.
- Maintain a professional and courteous demeanor at all times.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in customer service, preferably in the travel or airline industry.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Attention to detail and accuracy.
- Proficiency in using airline ticketing systems and software.
- Ability to handle stressful situations calmly and professionally.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Basic math skills for handling cash transactions.
- Ability to stand for extended periods and lift heavy luggage if needed.
- Knowledge of travel regulations and requirements.
- Fluency in multiple languages is a plus.
- Strong problem-solving skills.
- Ability to work well in a team environment.
- Excellent organizational skills.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in customer service?
- How do you handle stressful situations or difficult customers?
- Are you comfortable working flexible hours, including nights, weekends, and holidays?
- Can you provide an example of a time when you resolved a customer complaint?
- How do you ensure accuracy when handling cash transactions?
- What steps do you take to stay organized in a fast-paced environment?
- Are you familiar with any airline ticketing systems or software?
- How do you handle situations where a passenger's travel documents are not in order?
- Can you describe a time when you worked as part of a team to achieve a common goal?
- What do you think is the most important quality for an Airport Ticketing Agent to have?
